Letters
Letter 86
When Imam Ali (a) sent Ibn Abbas as his representative to Basra, he gave him the following instructions.
Treat people kindly, receive them in audience, do not be very harsh in issuing and enforcing orders, do not lose temper because this weakness is always a good opening for Satan to find its way into your mind. Always keep this in mind that the thing which takes you nearer to Allah will carry you away from Hell and the thing which drives you away from Allah will drive you towards Hell.